SHIPPING & RETURNS
For shipping within Italy we use the postal service of Cronopost with deliveries within 3 - 7 working days). For all other countries we use the courrier service which best suits the country of destination (5 -7 working days).
Return & Exchange Policy
Our Return Policy includes the following :
1.a. The user has the right to withdraw from this contract within a period of fourteen ( 14 ) calendar days and return all or only a portion of what purchased and request a refund.
1.b. The user has the right of exchange: you may decide to return all or only a portion of what purchased and request replacement with other products available on the Website, within a period of fourteen ( 14 ) calendar days.
2. The aforementioned rights shall not be valid for those products purchased on Sale ( reduced price). This also applies when supplying goods not suitable for return due to health safety or hygiene reasons.
3. The Return period shall expire fourteen (14 ) calendar from the day on which you, or a third party named by you other than the carrier, took material possession of the goods.
4. In order to exercise your right of withdrawal or exchange and start the returning process, you must contact the Online Support at email@example.com and provide your purchase order number and a short statement regarding your decision.
5. In order to comply with the Return period, it is sufficient that you send notification of your desire to exercise this right before the period in question expires.
6. Once we authorise the return of the products, you will have 14 (fourteen) calendar days to ship the products back at your own expense in the original packaging (including all accessories and information material) to the following address : MIO Store, via della Spada 34R, 50123 Florence,IT
Consequences of Return:
7. On receipt of the products, we will examine them carefully to ensure they are undamaged and complete in every part. Once we have ascertained the integrity of the returned products, we will proceed as follows:
a) In the event of withdrawal on your part, we shall refund all payments received from you, including delivery costs without any undue delay, and in any event, no more than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.
b)In the event of a request of exchange , we shall proceed in the following ways: (i) If the exchange product is of equal value, we will ship the same; (ii) If the exchange product is of lower value, we will ship the same, and will also refund the difference paid; If the exchange product is of higher value, we will ship the same as soon as the customer has forwarded the difference in price.
8. We shall proceed to make said refund using the same payment method used by you for the initial transaction.
9. You shall be solely responsible for any decrease in value of the goods resulting from handling other than what is necessary to establish the nature, features and functioning of the goods.
10. We may withhold the refund until we have received the goods and verified that no exception to the right of withdrawal applies and that the products have not suffered any damage.
11. We reserve the right to cancel the contract between us in the event of insufficient stock. If we do cancel our contract we will notify you by e-mail and will re-credit to you any amount deducted by us, using the same payment method used by you, as soon as possible but in any event within fourteen (14) calendar days of your order.